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Refund, Return & Processing Policy
At Goddess Candles, many of our products are handmade, prepared in small batches, or created specifically for your order. Please read this policy carefully before placing your order.
Order Processing Time
Our current processing time is up to 3 business days unless otherwise stated.
Processing time does not include weekends, holidays, shipping time, or customer pickup delays. If you need an order by a specific date, please contact us before placing your order. Rush orders are not guaranteed unless confirmed in writing.
Cancellations
Orders may only be canceled if production, preparation, packing, or fulfillment has not started.
Once an order has been made, packed, labeled, fulfilled, shipped, or marked ready for pickup, it cannot be canceled or refunded.
Local Pickup Orders
Customers will be contacted when their order is ready for pickup.
Once a local pickup order has been prepared or marked ready, it is the customer’s responsibility to pick it up within the requested timeframe. Refunds will not be issued because an order was not picked up on time, missed a personal deadline, or was no longer needed after preparation.
30-Day Return Policy
We have a 30-day return policy for eligible items. This means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be unused, unopened, in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.
Eligible return items may include unopened books, unopened tarot/oracle decks, unused journals, and other non-handmade retail items.
To start a return, contact us at:
magicalbutterflyspirit@gmail.com
Returns must be approved before being sent back. Items sent back without first requesting a return will not be accepted.
Approved returns should be sent to:
Goddess Candles
8029 W McNab Road
#1037
Tamarac, FL 33321
United States
Return Shipping
If your return is accepted, we will provide instructions on how and where to send your package.
Return shipping costs may be the customer’s responsibility unless the item arrived damaged, defective, or incorrect.
Non-Returnable Items
For safety, hygiene, energetic, and handmade-product reasons, the following items are final sale and cannot be returned or refunded:
- Body butters
- Body oils
- Perfume oils
- Lip scrubs
- Sugar scrubs
- Bath products
- Candles
- Wax melts
- Simmer pot blends
- Handmade or made-to-order products
- Custom products or personalized orders
- Customized kits or bundles
- Digital products
- Gift cards
- Sale or clearance items
- Opened books, tarot decks, oracle decks, or journals
Please contact us before ordering if you have questions about a specific item.
Divination, Tarot Readings & Spiritual Services
All divination services, tarot readings, intuitive readings, spiritual consultations, channeled messages, and similar services are final sale.
No refunds will be issued once a reading, message, or service has been started, completed, recorded, delivered, emailed, uploaded, or otherwise fulfilled.
Readings and spiritual services are for entertainment and personal reflection purposes only. They are not a substitute for professional legal, medical, financial, mental health, or business advice.
Damages & Issues
Please inspect your order when it arrives. Contact us immediately if your item is defective, damaged, or if you received the wrong item.
To help us evaluate the issue, please email photos of the item, packaging, and your order information to:
magicalbutterflyspirit@gmail.com
If the issue is approved, we may offer a replacement, store credit, or refund depending on the situation.
Exchanges
We do not offer direct exchanges.
The fastest way to get a different eligible item is to request a return for the item you have. Once the return is accepted, you may place a separate order for the new item.
Shipping Delays
Once an order has been shipped, delivery time is controlled by the shipping carrier. Goddess Candles is not responsible for carrier delays, missed delivery dates, lost packages marked as delivered, or delays caused by incorrect shipping information provided by the customer.
Refunds
We will notify you once we’ve received and inspected your approved return. We will let you know whether the refund was approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please remember that your bank or credit card company may need additional time to process and post the refund.
If more than 15 business days have passed since we approved your refund, please contact us at:
magicalbutterflyspirit@gmail.com
European Union 14-Day Cooling Off Period
If merchandise is being shipped into the European Union, you may have the right to cancel or return eligible merchandise within 14 days, for any reason and without justification.
As stated above, the item must be unused, unopened, in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.
This cooling-off period does not apply to items that are exempt by law, including custom items, personalized items, sealed goods that are not suitable for return once opened for health or hygiene reasons, digital products after delivery, or services that have already begun or been completed with customer consent.